Enhancing The Patient Experience
TVR Communications is proud to supplement its expertise with a diverse team of visionary thought leaders that make up its Advisory Board.
Our Advisory Board members include practicing MDs, RNs, Patient Experience Leaders and Education Content Creators that provide expert guidance on health care trends, evolving client needs and concerns, and the pCare™ product strategy. They share a common passion for enhancing the patient experience through tools and processes that lead patients to be more engaged and empowered in their healthcare.
Dr. Gregg Alexander
D.O., CMO of Health Nuts Media
Dr. Gregg Alexander oversees medical content and coordinates medical review teams in his role as CMO for Health Nuts Media. Still an actively practicing pediatrician at Madison Pediatrics in London, Ohio, Dr. Alexander has long promoted the use of a variety of technologies for advancing healthcare. He is the former director of the “Pediatric Office of Today!” for the American Academy of Pediatrics and currently serves on the AAP’s Council on Clinical Information Technology Executive Committee as well as the Project Advisory Committee for the Child Health Informatics Center. An original member of the Ohio Health Information Partnership’s Regional Extension Center Committee, he was elected to OHIP’s primary Board of Directors in February 2011.
President/CEO, Baird Group
Kris Baird is an author, speaker, trainer, and patient experience strategist. Having been in the trenches of healthcare for over 35 years as a nurse and hospital executive, Ms. Baird speaks the language of someone who’s “been there, done that.” A highly sought-after consultant, she works with individuals and groups from the frontline, medical staff and C-suite, guiding them through culture changes with measurable results in patient satisfaction and employee engagement. In 1991, Ms. Baird launched her own consulting firm, Baird Group, which has provided patient experience improvement strategies to hundreds of healthcare organizations internationally. In 2009, Ms. Baird was appointed by the Secretary of Health to serve as an advisor for the National Health Service Corps. She earned a bachelor’s degree in Nursing from the University of Wisconsin-Madison and a Master of Health Administration from Cardinal Stritch University.
Dr. Thomas Carrigan
Dr. Thomas Carrigan is a Cardiac Electrophysiologist at Saint Elizabeth Physicians in Edgewood, Kentucky. He has served as a Clincial Lecturer on Cardiovascular Medicine at the University of Michigan. His directorships include Co-Director of Atrial Fibrillation Ablation Program and Board of Directors for the My Heart Your Heart project. His work with My Heart Your Heart includes medical missions to Ghana implanting pacemakers for indigent patients in underserved regions. A frequent lecturer on cardiovascular and cardiac care topics, Dr. Carrigan has also been extensively published. Board certifications include Internal Medicine (ABIM), American Society of Echocardiography, Cardiovascular Medicine (ABIM) and Clinical Cardiac Electrophysiology (ABIM).
Senior Vice President and Chief Experience Officer, New York-Presbyterian Hospital
Rick Evans is the Senior Vice President and Chief Experience Officer at New York-Presbyterian Hospital, where he leads the organization’s effort to improve the patient experience. He also has responsibility for the organization’s Referral Management Office, the Physician Leadership Program and the Visitor Education Program. Previous roles include the Vice-President of Support Services and Patient Centered Care for New York-Presbyterian Hospital, where he oversaw support services functions including housekeeping, food service, patient escort and laundry departments and where he also led the organization’s successful strategy to improve the patient experience called “We Put Patients First.” Mr. Evans holds a Master’s Degree in Theology from Christ the King Seminary in East Aurora, NY and a Bachelor’s Degree in Philosophy from Wadhams Hall Seminary College in Ogdensburg, NY.
Dr. Tammy Kastre
M.D., Chief Medical Officer
Dr. Tammy Kastre is Chief Medical Officer for TVR Communications. Dr. Kastre is engaged in defining the overall clinical vision for the Company. She also contributes her expertise in helping hospital partners leverage their EHR systems to drive deeper patient engagement and to maximize workflow efficiencies. Dr. Kastre has extensive experience with interactive patient care and population health management solutions. She is board certified with the American Board of Emergency Medicine and a Fellow of the College of Emergency Medicine. Dr. Kastre received her Doctor of Medicine degree from the University of Arizona, School of Medicine.
CEO, Health Nuts Media
An Emmy-Award winning producer with over twenty years of experience, Tim Jones serves as the CEO of Health Nuts Media. Mr. Jones has overseen numerous health literacy projects for companies and organizations such as Starlight Children’s Foundation, The American Academy of Ophthalmology, University of Texas Medical Branch, The American Association of Orthopedic Surgeons, The University of Southern California, The Walt Disney Company and many more. A graduate of Pepperdine’s MBA program, Jones is co-author of the top-selling book, "Foundation Flash Cartoon Animation."
Founder and Managing Director, Spyglass Consulting Group
Gregg Malkary has over 20 years experience in the high technology industry working with Fortune 2000 companies to help them use information technology for competitive advantage. Mr. Malkary has domain expertise in mobile computing, wireless and broadband technologies with direct experience in the healthcare, government, manufacturing, communications and entertainment markets. Mr. Malkary is a frequent speaker at regional and national conferences focused on mobile computing, wireless technologies and healthcare related issues. Numerous industry publications have written about and quoted Mr. Malkary including the Wall Street Journal, CIO, Business 2.0, MIT Technology Review, Network World and eWeek.
National Sales Manager, TNP Holdings
Thomas Pappas is the National Sales Manager for TNP Holdings, responsible for client and strategic development. Prior to this, Mr. Pappas held the position of CEO of United Healthcare of PA, transforming it into a formidable competitor. He also served as the Senior Vice President, Managing Principal and Global Sales & Marketing Manager for Johnson & Higgins, a global professional services firm. He is well regarded on a national level for his accomplishments, the breadth of which have earned him numerous honors including the recent dedication of the Thomas N. Pappas Business Center at the Union League of Philadelphia. Mr. Pappas is a graduate of La Salle University and the Wharton School at the University of Pennsylvania.
Dr. Terri Ann Parnell
Chief Nursing Officer, TVR Communications
Principal & Founder, Health Literacy Partners
Dr. Terri Ann Parnell is Chief Nursing Officer for TVR Communications. She is a nurse, nationally recognized health literacy expert, and an award winning author. She is Principal and Founder of Health Literacy Partners LLC, a corporation that specializes in providing a tapestry of solutions to promote health equity by enhancing person-centered care, effective communication, and the patient experience. Dr. Parnell is a member of the Roundtable on Health Literacy of the National Academies of Sciences, Engineering, and Medicine and has served as a committee member on the American Nurses Association Care Coordination Quality Measures Panel. She is a Fellow in the American Academy of Nursing and the New York Academy of Medicine and has been selected for the 2016/17 New York Academy of Medicine Fellow Ambassadors Program. Her second book, Health Literacy in Nursing: Providing Person-Centered Care, received an American Journal of Nursing 2015 Book of the Year Award in the category of Nursing Management and Leadership.