Proud to have the longest client loyalty in the industry among the 300+ hospitals and health systems we serve nationwide.

Patient Experience

To support each client’s targeted goals, our Patient Experience Leaders guide HCOs throughout the entire process. Their expertise and insight help clients chart a clear path to positive clinical, service and financial outcomes.  pCare is recognized for its impact by KLAS who rate it Category Leader, Interactive Patient Systems in the 2015-2017 Best in KLAS: Software & Services report.

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pCare Patient Experience Leaders help clients:

  • Define patient experience goals and priorities
  • Apply best practices and lessons learned from decades of related experience
  • Benefit from an industry-leading, rapid implementation method extending 90 or fewer days
  • Maximize patient and staff engagement
  • Conduct 20 hours or more of onsite staff training in the first six months
  • Collect patient feedback in real-time to identify and proactively remediate concerns
  • Realize sustainable performance improvements 

HCAHPS Scores and Patient Satisfaction Outcomes positively impacted by pCare

  • Communication with nursing and physicians
  • Pain monitoring / management
  • Care environment concerns regarding  room cleanliness and noise
  • Responsiveness of staff to patient needs
  • Proactive service recovery to anticipate and avoid potential patient issues
  • Medication education
  • Discharge instructions to patients and families for care outside hospital
  • Overall satisfaction with stay