Proud to have the longest client loyalty in the industry among the 300+ hospitals and health systems we serve nationwide.

Webinar: Technology, Health Literacy, and the Patient Experience
Health literacy is crucial for successful access to care and is essential for improving quality and reducing costs.  TVR Communications recently hosted a webinar with Dr. Terri Ann Parnell, a nationally-recognized health literacy expert, to discuss this important topic. Click here to listen

3 Things All PXPs Need to do in 2016 to Advance Their PX Journey
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Webinar:  7 Habits of Highly Succesful Patient Experience Professionals
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11 CNOs, CXOs Define the “Biggest Win' for Patients in 2015
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Fred Lee TED talk, "Patient Satisfaction or Patient Experience?"
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Effective Nurse Leader Rounding
The Cleveland Clinic Nursing Institute Council and the Office of Patient Experience facilitated a team to develop a standard nurse manager rounding process for the Cleveland Clinic enterprise.
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Hospitality Hosts Opportunity
Taking inspiration from the hotel and hospitality industries, Long Island Jewish Medical Center (2013 AfPE Practice of the Year Award Winner) spearheaded a cultural shift to transform from a service-oriented to a hospitality-oriented hospital.
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"PALS" Volunteer Program
After meeting with nursing unit leaders at Sentara Norfolk General Hospital to get input around what patient-centric support activities a volunteer could provide, information and goals were collected and created resulting in a new volunteer program called “PALS” or Patient Advocate Liaison Volunteers.
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From the Journal of the Association for Patient Experience
Financial vs. non-financial incentive for improving the patient experience
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From Health Leaders Media
Connecting patient engagement and patient experience
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Energizing patient engagement to drive loyalty wellness, and appropriate utilization
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“Humanizing” patient experience: Increasing the demand for CXO’s
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From The Beryl Institute
The Penn Medicine Experience: Improving the patient experience through leadership alignment, innovation and skill-building
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State of Patient Experience 2015: A global perspective on the patient experience movement
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